Last updated: October 23, 2026
SnappyTails currently accepts and ships orders only to valid delivery addresses within the United States. This policy explains processing times, delivery estimates, tracking, delays, and lost or damaged shipments.
1. Order Processing
Orders are normally verified, prepared, and packed within 1–3 business days. Business days exclude weekends and U.S. federal holidays. During unusually busy periods, processing may take longer. We will contact you if a material delay affects your order.
2. Shipping Cost and Delivery Estimates
Standard shipping within the United States is free, with no minimum purchase.
Estimated delivery time after dispatch is 7–14 business days. In rare cases, weather, carrier disruptions, or unusually high shipping volume may extend delivery to as many as 20 business days. Delivery dates are estimates rather than guaranteed appointment times.
3. Tracking
We will email a tracking number after dispatch. Tracking information may take 2–5 days to appear in the carrier’s system. If tracking has not updated after five days, contact us at info@snappytails.com.
4. Multiple Shipments
Items in one order may ship separately from different fulfillment locations. Each package may have its own tracking number. Receiving one package does not necessarily mean the remaining items are missing.
5. Shipping Delays
If we cannot ship an order within the time stated when you purchased it, we will notify you and provide a revised shipping estimate. You may agree to the revised date or cancel the affected order for a full refund.
For a U.S. order that has been dispatched but is not delivered within 30 days after dispatch, our Delivery Guarantee applies. You may request a full refund under our Refund & Returns Policy.
6. Address Changes and Delivery Problems
Review your shipping address before placing an order. If you notice an error, email us immediately. We cannot guarantee an address change after processing or dispatch begins. If a package is returned or cannot be delivered because the address supplied at checkout was incorrect or incomplete, we will contact you. Reasonable additional shipping costs may apply before reshipment.
7. Lost, Missing, or Damaged Packages
If tracking shows no movement, a package is marked delivered but cannot be found, or an item arrives damaged, contact us at info@snappytails.com with your order number, tracking information, and any relevant photos.
We will review the tracking record and investigate with the fulfillment partner or carrier. If the investigation shows that the order was not delivered to the address provided at checkout, and the issue was not caused by an incorrect or incomplete customer-supplied address, we will provide a replacement or refund at no additional charge. The 30-day Delivery Guarantee remains available even if a carrier investigation is still pending.
8. Shipping Destinations
We currently ship only within the United States and do not accept orders requiring international delivery. International customs duties and import charges therefore do not apply to orders accepted through the Site.
9. Contact
Northline Ventures LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: info@snappytails.com
Use our Contact Us page.