Shipping Policy

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At Snappytails, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the USA, ensuring that we provide the very highest levels of responsiveness to you at all times.

1. Processing Time

Before we ship your order, we have to prepare it. This includes order verification, tailoring, quality check, and packaging.

  • Processing time: Please allow 1–3 business days for your order to be processed and packed at our warehouse.

  • Please note: Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Time

This refers to the time it takes for items to be shipped from our fulfillment center to your destination.

  • Standard Shipping (USA): 7–14 business days.

  • Note: In very rare cases (due to weather, customs, or carrier delays), shipping may take up to 20 business days.

3. Tracking Information

You will receive an email with a tracking number once your order is shipped.

  • Tracking updates: Please note that it may take 2–5 days for the tracking information to update in the system. If your tracking number says “not found” immediately after receiving the email, do not worry; it will update shortly.

4. Separate Packages

To ensure you receive your items as fast as possible, your order may be split into multiple shipments. If you order different items (e.g., a collar and a pet bed), they may be shipped from different warehouse locations.

  • Don’t panic: If you receive one item before the other, rest assured the remaining items are on their way.

5. Customs, Duties, and Taxes

Snappytails is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Note: For most orders under $800 entering the USA, duties are typically not applied, but regulations are subject to change.

6. Lost/Missing Packages

Snappytails is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.